Deliveries are made Monday and Friday, unless otherwise noted. Due to a great many factors inherent in deliveries, an exact time of delivery cannot be given. The driver will call the customer prior to delivery.
Your delivery will arrive on the scheduled day.
Drivers will call if there is a problem or delay.
We appreciate your patience during our business season (April - June).
Please notify us immediately if you have a new driveway or low power lines.
Drivers are not permitted to drive on lawns or unpaved surfaces due to the weight of trucks and materials, so please do not ask. Drivers reserve the right to dump materials where safest.
Customers do not need to be home to accept delivery.
Merchandise is placed in driveway or on curbside, unless otherwise noted. Marking flags can be given to mark delivery placement.
W & W Nursery and Landscaping is not responsible for any/all damages done to driveways, parking lots, etc., due to the delivery of bulk stone, mulch, topsoil, compost, hard goods, or plant stock where the customer has instructed the delivery to be placed.
Any bulk product that has been over-ordered will not be picked up or reimbursed.
Delivery charges are non-refundable on replacement items. If your replacement item needs to be delivered, another delivery charge will be required by the customer.
Any and all claims must be made within 24 hours of delivery and before bulk product, hard goods, or plant material has been inserted into the landscape.
By NYS law, W & W is not allowed to dump any product on streets or any other municipal property. Please do not ask.